FAQ


Registration

Q: When can I register for the conference?

Right now! Pre-Registration pricing will be available now through the beginning of the conference! Registration will be open through noon on Tuesday, February 9, 2020.

Q: When can I access the conference platform

Platform invites will be emailed in late Janaury to the email that you registered with.

Q: What type of payment is accepted?
  • Register online using a credit card.
  • Pay by check by using the Pre-Registration form. (Mailed registrations must be post marked on or before January 22, 2021). DO NOT mail your check and registration after January 22.)
  • Purchase orders are NEVER accepted as a form of payment

Q: I registered for this event before it was moved to a virtual platform. What are my options?

If you registered for the conference before December 9, 2020 your registration was automatically transferred to the virtual event after it was announced that this event was transitioning from in-person to a virtual event. If you are unable to attend the virtual conference, you have a couple of options:
  • Transfer your registration to the 2022 Professional School Counselor Conference by sending an email to info@txca.org.
  • Request a full refund by January 15, 2021 for registrations submitted to TCA on or before December 9, 2020. Visit www.txca.org/refund for more information. 

Q: How do I cancel my registration?

If you registered after December 9, 2020, you can submit a refund request at www.txca.org/refund before January 26, 2021. Requests submitted via email to staff will not be considered. A $50 administrative fee is deducted from all refunds and duplicate payments. Refunds are generally processed 6 - 8 weeks after the event closes. If your request is denied you will be notified in writing. Substitutions are permitted and must be submitted to registration@txca.org.


Hotels

Q: I reserved a hotel room before this event was transferred to a virtual platform. Can I cancel my reservation?

If you made a reservation at the Kalahari under our group rate when this was still an in-person event, you will need to contact the resort directly either online or by calling 1 (877) 525-2427 to cancel your reservation. Any deposits that were taken from the Kalahari will be refunded in full. If you made a reservation under a different rate (AAA, AARP, Expedia, etc.) or at a different hotel, you will need to cancel your reservation as soon as possible.
 

Conference Programs

Q: How do I access handouts?

We ask presenters to supply their handouts and presentations electronically before the conference so you can download what you need before you attend a session! If handouts are provided by a presenter, they will be accessible through the conference platform.

Q: Will the handouts be available after conference is over?

Yes, handouts that TCA receives will be available online through the conference platform until June 30, 2021.

Q: How many CE hours can I earn at conference?

One (1.0) continuing education contact clock hour is given per program hour. Programs will be live during the conference, but will also be available to earn continuing education via recording until June 30, 2021. 

Q: What type of CE hours can I earn at your conference?

All conference programs are eligible for LPC, NBCC, SBEC, LMFT, LCDC, SW, Psychologist/LSSP and School Psychologist continuing education hours. 

Q: Where can I submit a conference survey?

You will have the opportunity to evaluate the programs online through the Conference platform. TCA will also email you a conference attendee survey after the event's conclusion.